Refund &Cancellation.

You can cancel any monthly or annual subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period; you keep access until then. We do not pro-rate refunds for the unused portion of a period. If you were charged in error (duplicate charge, wrong plan) contact sales@primeclosers.co.uk within 14 days for a full refund. Subscribers on any legacy plan are treated under the same cancellation terms.

One-time products are non-refundable once we've started delivery of the service (for example, a kick-off call booked). If you haven't yet used the product, email us within 7 days of purchase for a full refund. Legacy one-time products that are no longer sold — including the Book-a-Call Pass, now included in Prime Employer — follow the same rule for existing purchasers.

Self-serve hires carry no per-hire placement fee — hiring is included in the Prime Employer subscription. Replacement cover is fixed and time-bound: 30 days from the placement start date on self-serve hires, and 90 days on Managed Placement. Done For You Sales is scoped and priced individually and carries no automatic 30-day, 90-day or unlimited replacement guarantee — its terms are agreed in the engagement agreement. Cover is never extended by invoicing, revenue share or subscription activity. If a hire ends within the applicable guarantee window for a qualifying reason, you're covered by the replacement or refund terms set out in the placement agreement and in our Terms of Service.

Express Placement products are no longer available for new purchase. Existing purchasers remain covered by the fixed-window guarantee stated at the time of purchase. If we didn't deliver a qualifying introduction within that window, you're eligible for a full refund. Request one in writing to sales@primeclosers.co.uk.

Milestone invoices are billed on completion of scoped deliverables. Once a milestone is marked complete and paid, that milestone is non-refundable. Future scheduled milestones can be cancelled at any time by ending the engagement in writing.

Talent invoice recruiters directly through PrimeClosers. Each invoice places a 5-business-day card authorisation on the recruiter, and Talent receives 100% of the invoice once approved (or after auto-approval on day 5). The 4% Payment Protection Fee is paid by the recruiter on top of the invoice and is non-refundable once an invoice is captured, except where a formal dispute is upheld by PrimeClosers admin. Full terms in clause 18.

Email sales@primeclosers.co.uk from the account email address, with the Stripe receipt or subscription reference. Approved refunds are returned to the original payment method within 5–10 working days.

Nothing in this policy affects your statutory rights as a consumer under UK law, including under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 where applicable.