Legal
Terms ofService.
These terms govern your use of the PrimeClosers platform and services, operated by Orbit Marketing Ltd.
Last updated: July 2026
1. About us
PrimeClosers is a brand of Orbit Marketing Ltd, a company registered in England and Wales under Company Registration Number 15580448. Contact: sales@primeclosers.co.uk. By accessing or using the platform you agree to be bound by these terms.
2. Platform access and subscription
The core platform is free to use. Talent accounts join and apply for free, with an optional Talent Pro subscription. Recruiter accounts post roles and browse talent for free, with optional Contact Unlock and Unlimited Contact subscriptions. Paid subscriptions renew automatically each billing period until cancelled. We may suspend or terminate access where you breach these terms or where required by law.
3. Payment and cancellation
All payments are processed securely by Stripe. Prices are stated on the relevant product page and are inclusive of VAT where applicable. Subscriptions can be cancelled at any time from your account; cancellation takes effect at the end of the current billing period and no pro-rata refunds are issued for partial periods. One-time services (such as the Sales Audit) are non-refundable once work has commenced.
4. User responsibilities
You agree to provide accurate information, to keep your login credentials confidential, and to use the platform lawfully. You must not misrepresent your experience, post unlawful or misleading job listings, harass other users, or attempt to circumvent platform fees by transacting outside the platform with parties you met through it. We reserve the right to remove content and suspend accounts that breach these obligations.
5. Intellectual property
All platform content, design, branding, scripts, frameworks and written materials are the property of Orbit Marketing Ltd or its licensors and are protected by UK and international copyright laws. You are granted a limited, non-transferable licence to use the platform for its intended purpose. You may not copy, redistribute, resell or create derivative works without prior written consent.
6. Limitation of liability
The platform is provided on an "as is" basis. We do not guarantee placement, hiring outcomes, earnings or specific business results. To the maximum extent permitted by law, Orbit Marketing Ltd's total liability arising out of or in connection with these terms is limited to the fees paid by you in the twelve months preceding the claim. Nothing in these terms excludes liability for death, personal injury or fraud where such exclusion would be unlawful.
7. Governing law
These terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.
8. Changes to these terms
We may update these terms from time to time. Material changes will be notified via email or by prominent notice on the platform. Continued use of the platform after a change constitutes acceptance of the updated terms.
9. Data protection and payments
9.1 Personal data is processed in accordance with our Privacy Policy and the UK GDPR. Card details for on-platform payments are stored by our payment processor (Stripe) and are never held by PrimeClosers.9.2 Talent payouts are processed by Stripe Connect Express. By enabling payouts you agree to Stripe's Connected Account Agreement and Stripe Services Agreement.9.3 Recruiters authorise PrimeClosers to charge the saved card on file for approved and auto-approved commission invoices in accordance with clause 18.
10. Placement Protection and Non-Circumvention
10.1 When a recruiter completes a Placement Protection Fee payment of £249, they enter into a binding commercial arrangement with PrimeClosers governed by these Terms.10.2 The Placement Protection Fee of £249 is payable to PrimeClosers for each introduction made through the platform and covers the introduction itself. All ongoing commission, retainer and salary payments to the closer arising from that placement remain subject to clause 18, including the requirement to run payments on-platform and the 4% Payroll & Payment Protection Fee. For self-serve platform placements, PrimeClosers does not take a percentage of the closer's earnings beyond that fee. Managed Placement and Done For You engagements are priced separately under clause 19.10.2a The non-circumvention clause applies only to the introduction itself — recruiters may not engage a closer they have been introduced to through PrimeClosers without first paying the £249 Placement Protection Fee. Attempting to bypass this fee by taking contact details off-platform before a formal introduction constitutes circumvention under clause 11.10.2b For any subsequent placements involving different closers introduced through PrimeClosers, a new Placement Protection Fee applies for each introduction.10.3 Breach of clause 10.2a constitutes circumvention and will result in a penalty of £2,500 payable to Orbit Marketing Ltd, recoverable as a debt, in addition to any other remedies available at law.10.4 Replacement guarantee. The window during which PrimeClosers will source a replacement candidate at no additional placement fee depends on the tier through which the hire was made:10.4a Self-serve placements (recruiter hires directly through the platform after paying the £249 Placement Protection Fee): 30-day replacement guarantee. If the hire does not result in a successful working arrangement within 30 days of the closer acknowledging the Placement Summary, and the recruiter notifies PrimeClosers within that period, PrimeClosers will use reasonable endeavours to provide a replacement candidate at no additional placement fee.10.4b Managed Placement and Done For You engagements: 90-day replacement guarantee. These tiers include ongoing PrimeClosers oversight of the placement, which justifies the longer window. Notification and reasonable-endeavours terms are otherwise identical to 10.4a.10.4c Ongoing replacement cover. In addition to the guarantee windows in 10.4a and 10.4b, recruiters who keep a placement active under the Payment Protection Fee (clause 18) receive unlimited replacement candidates for the duration the placement remains active, provided at least one commission invoice has been approved (whether by recruiter action or auto-approval under 18.4) in the preceding 30 days. This cover lapses immediately if invoicing lapses for more than 30 consecutive days, or if the engagement moves off-platform in breach of clause 18.7, and does not reactivate retroactively if invoicing later resumes — a new placement or a fresh 10.4a/10.4b window would apply instead. For Managed Placement and Done For You engagements, where commission invoicing under clause 18 does not apply because PrimeClosers pays and manages the placed closer directly, the equivalent condition is that the ongoing revenue share under clause 19 remains active and paid. Unlimited replacement cover for managed engagements lapses if the revenue share arrangement is terminated or falls into arrears of more than 30 days, and does not reactivate retroactively.10.5 The replacement guarantee (whether 10.4a or 10.4b) is void if the recruiter terminates the arrangement without reasonable cause, or if the closer accepts the role and voluntarily resigns within the guarantee window without cause attributable to the recruiter.
11. Platform Communications and Anti-Circumvention
11.1 All communications between recruiters and closers must take place through the PrimeClosers platform messaging system until a Placement Protection Fee has been paid and a formal introduction made by PrimeClosers.11.2 Sharing personal contact details including email addresses, phone numbers, social media profiles, WhatsApp, Telegram, or any other off-platform contact method in platform messages prior to a completed placement introduction is a violation of these Terms.11.3 First violation — the message will be blocked and the user will receive a formal warning. The warning will be recorded on their account.11.4 Second violation or confirmed circumvention attempt — the account will be permanently banned from PrimeClosers with no right of appeal. Where both parties are involved in a circumvention attempt, both accounts will be banned.11.5 PrimeClosers uses automated systems to detect potential circumvention attempts in platform messages. By using the platform you consent to your messages being scanned for this purpose.
12. Meetings and Call Recording
12.1 PrimeClosers may facilitate video meetings between recruiters and closers through the platform. Meetings are created and hosted by PrimeClosers using Google Meet.12.2 Meetings facilitated through the PrimeClosers platform may be recorded and transcribed for quality assurance, compliance monitoring, and dispute resolution purposes.12.3 By booking or accepting a meeting through the PrimeClosers platform, both parties consent to the call being recorded and transcribed by PrimeClosers. This will be clearly stated in the meeting invite.12.4 Recordings are stored securely and accessed only by PrimeClosers staff for the purposes stated above. Recordings are retained for 12 months from the date of the call.12.5 If you do not consent to recording, you must not use the in-platform meeting booking feature and must arrange meetings independently after a formal introduction has been made by PrimeClosers.
13. Dispute Resolution
13.1 Any dispute arising between a recruiter and a closer in connection with a placement made through PrimeClosers shall first be referred to PrimeClosers for informal resolution.13.2 Evidence window. Once a dispute is opened, both the claimant and the respondent have 7 calendar days to submit supporting evidence (summaries, links to transcripts, invoices, screenshots) through the in-platform dispute view.13.3 Resolution SLA. PrimeClosers acts as neutral intermediary and will use reasonable endeavours to resolve disputes within 30 calendar days of opening.13.4 Automated review. Submitted evidence is first assessed by automated review. Disputes that cannot be resolved by rule (for example, both parties submit contradicting evidence, or the outcome depends on judgement) are flagged for manual review by a PrimeClosers admin.13.5 If informal resolution is not achieved, disputes shall be subject to the laws of England and Wales and the exclusive jurisdiction of the courts of England and Wales.13.6 PrimeClosers liability in any dispute is limited to the placement fee paid. PrimeClosers does not guarantee placement outcomes, earnings, or the performance of any closer or recruiter.
14. Contact
Questions about these terms can be sent to sales@primeclosers.co.uk.
15. Talent Express Placement (retired — grandfathered only)
Note: Talent Express Placement is no longer available for new purchase. The following clauses apply only to accounts that purchased this product before its retirement and remain enforceable for those grandfathered engagements.15.1 Talent Express Placement is a one-time concierge sourcing service available to any Talent account (Free, Pro, or VIP) for a one-time payment of £499.15.2 PrimeClosers guarantees a minimum of 3 recruiter introductions or interviews within 30 calendar days of the purchase date. For the avoidance of doubt, an "introduction or interview" means the Talent profile being directly put forward to a recruiter with the recruiter's acknowledgment — including an email introduction, a platform message thread initiated by PrimeClosers, or a scheduled call between Talent and recruiter. Submitting an application through the standard platform flow does not count.15.3 If fewer than 3 qualifying introductions or interviews occur within the 30-day window, the Talent may request a full refund of the £499 fee by emailing sales@primeclosers.co.uk after day 30. Refund requests are routed to a manual admin review queue. PrimeClosers will verify eligibility against its internal introduction log and process approved refunds within 14 days.15.4 PrimeClosers makes no guarantee of placement, hire, or earnings. The guarantee is limited strictly to the number of introductions or interviews described in clause 15.2.
16. Recruiter Express Placement (retired — grandfathered only)
Note: Recruiter Express Placement is no longer available for new purchase. The following clauses apply only to accounts that purchased this product before its retirement and remain enforceable for those grandfathered engagements. The live equivalent is Managed Placement.16.1 Recruiter Express Placement is a one-time prioritised sourcing service available to any recruiter account (Starter or Growth) for a one-time payment of £2,000, tied to a specific job role the recruiter is actively hiring for at the time of purchase.16.2 PrimeClosers guarantees a minimum of 3 vetted candidate interviews within 14 calendar days of the purchase date. A "vetted candidate interview" means a Talent profile sourced and put forward by PrimeClosers, vetted to match the role's stated criteria, with a scheduled or completed interview between the recruiter and the candidate.16.3 If fewer than 3 vetted candidate interviews occur within the 14-day window, the recruiter may request a full refund of the £2,000 fee by emailing sales@primeclosers.co.uk after day 14. Refund requests are routed to a manual admin review queue and processed within 14 days of approval.16.4 Good-faith participation. If the recruiter fails to schedule or attend interviews with candidates introduced within the 14-day window, those introductions still count toward the 3-interview minimum, provided PrimeClosers offered a reasonable scheduling window and the recruiter did not respond or engage. This clause protects against refund claims being made after qualified candidates put forward by PrimeClosers were ignored or declined without engagement.16.5 PrimeClosers makes no guarantee of hire, retention, or business outcome. The guarantee is limited strictly to the number of vetted interviews described in clauses 16.2 and 16.4.
17. VIP Placement Support — 90-Day Placement Guarantee (retired — grandfathered only)
Note: VIP Placement Support is no longer available for new purchase. The following clauses apply only to candidates who purchased VIP Placement Support before its retirement and remain enforceable for those grandfathered accounts.17.1 Scope. This clause applies only to candidates who have purchased VIP Placement Support (£499 one-time). It does not apply to the free Talent Network, Talent Pro, or any other product or tier. Where this clause conflicts with the general refund policy for one-time purchases, this clause governs for VIP Placement Support only.17.2 Definition of "placed". A candidate is considered "placed" when they accept a job offer for a qualifying role (as defined in clause 17.3). The guarantee is satisfied at the point of offer acceptance, not at start date, first commission, or completion of any probationary period.17.3 Qualifying role. A "qualifying role" is any live role sourced through the PrimeClosers network that reasonably fits the candidate's actual, demonstrated experience level and career stage. All VIP candidates are personally interviewed by PrimeClosers, and role introductions are matched to where the candidate genuinely is in their sales career — for example, a candidate with no closing experience cannot expect introductions to senior closer roles that require a proven track record. PrimeClosers has sole and final discretion to determine role fit, based on the candidate's assessed experience, DISC profile, and interview outcomes.17.4 Guarantee window. The 90-day guarantee window begins immediately after the candidate's VIP onboarding call has been completed, not from the date of signup or payment. It is the candidate's responsibility to book and attend the onboarding call promptly after purchase.17.5 Candidate obligations. The guarantee is strictly conditional on the candidate: (a) responding to role introductions within 48 hours; (b) attending scheduled interviews and calls once introduced; and (c) keeping their profile, availability, and contact details accurate and current throughout the window. If the candidate fails to meet these obligations, the 90-day window pauses until they resume active engagement. Repeated or prolonged non-engagement may void the guarantee entirely at PrimeClosers' sole discretion.17.6 Declined introductions. The candidate may decline up to three (3) qualifying role introductions during the 90-day window without affecting eligibility. Declining a fourth qualifying introduction voids eligibility for a refund, on the basis that repeated declines indicate the candidate — not the process — is the blocker.17.7 Refund conditions. A full refund of the £499 fee is issued only where: (a) the candidate has not been placed (per clause 17.2) within the 90-day window; (b) the candidate has met all obligations in clause 17.5; and (c) the candidate has not declined more than three qualifying introductions under clause 17.6. No partial refunds are offered. No refund is due where the candidate is successfully placed within the window, regardless of how many introductions were required to reach that outcome.17.8 How to claim. Refund requests must be submitted in writing to sales@primeclosers.co.uk from the account email address within 14 days of the end of the 90-day window. Requests received after this period will not be considered. PrimeClosers will verify eligibility against its internal introduction, engagement and interview logs and will process approved refunds to the original payment method within 14 days of approval.17.9 One guarantee per candidate. Each candidate is entitled to the VIP Placement Support guarantee once. Following a refund under this clause, the same candidate may not re-purchase VIP Placement Support for the same job search or substantially the same role profile. PrimeClosers reserves the right to decline further VIP purchases from any candidate who has previously received a refund under this clause.17.10 Sole discretion and final determination. PrimeClosers' determination of what constitutes a qualifying role, a qualifying introduction, adequate candidate engagement, and eligibility for refund under this clause is final. This does not affect the candidate's statutory rights as a consumer under UK law.17.11 No guarantee of earnings or outcomes. The guarantee under this clause is limited strictly to placement (as defined in clause 17.2) within the 90-day window. PrimeClosers makes no representation or guarantee as to earnings, commission, tenure, on-target earnings, progression, or any other post-placement outcome.17.12 Non-transferable. VIP Placement Support and the associated guarantee are personal to the purchasing candidate and cannot be transferred, assigned, gifted, or resold to any other person or account.
18. On-Platform Payments, Commission Invoices & Non-Circumvention
18.1 On-platform payments. All commissions, retainers, milestone payments and other consideration arising from any introduction, placement or engagement made through PrimeClosers must be processed on-platform. Talent are paid by PrimeClosers via Stripe Connect. Recruiters are charged via a saved card on file. Off-platform payments circumvent PrimeClosers' protections and are prohibited.18.2 Payment Protection Fee. A 4% Payment Protection Fee applies to every commission invoice, paid by the recruiter on top of the invoice amount. Talent always receives 100% of the invoice they submit. The fee funds card processing, chargeback protection, dispute mediation and payout reconciliation.18.3 Invoice submission and authorisation. When Talent submits a commission invoice, PrimeClosers places a card authorisation on the recruiter's default payment method for the full amount plus the Payment Protection Fee. The authorisation is held for up to five (5) UK business days pending recruiter response.18.4 Approval, dispute and auto-capture. Within the 5-business-day window the recruiter may (a) approve the invoice, in which case funds are captured and paid out to the Talent's connected Stripe account, or (b) formally dispute the invoice, in which case the authorisation is released and the dispute is escalated to PrimeClosers admin review. If the recruiter takes no action within 5 business days, the invoice is automatically approved and captured. Recruiters accept this auto-approval by keeping a card on file.18.5 Disputes. Disputes must be raised in good faith with a written reason. PrimeClosers admin reviews the placement history, messaging record and any supporting evidence provided by either party. PrimeClosers' determination is final for the purposes of the platform and does not affect either party's statutory rights.18.6 Payouts. Payouts are made to the Talent's Stripe Connect Express account once an invoice is captured, subject to Stripe's standard payout schedule. Talent are responsible for completing Stripe onboarding, providing accurate KYC information and declaring income to the relevant tax authority.18.7 Non-circumvention. Both Talent and recruiters agree that, for a period of twenty-four (24) months from the first introduction made through PrimeClosers, any engagement, retainer or ongoing commission arrangement with a party introduced through PrimeClosers must be paid on-platform in accordance with this clause. Circumvention (including but not limited to paying commissions off-platform, moving invoicing to third-party tools, or terminating and re-hiring the same Talent off-platform to avoid fees) constitutes a material breach and entitles PrimeClosers to invoice the circumventing party for lost fees, suspend or terminate the account, and pursue reasonable recovery costs.18.8 Refunds and chargebacks. Captured commission payouts to Talent are non-refundable once paid out except where PrimeClosers admin upholds a formal dispute under clause 18.5 or where required by law. Recruiter chargebacks initiated with their card issuer outside the platform dispute process are treated as a breach of this clause and of clause 18.7.
19. Managed Placement and Done For You Engagements
19.1 Managed Placement is a done-for-you sourcing and placement service. The fee structure is a one-time placement fee of £2,000 plus an ongoing revenue share of 15% of cash collected revenue attributable to the placed closer, invoiced monthly. Under this arrangement PrimeClosers sources, vets, places, pays and manages the closer, and provides ongoing performance oversight and reporting.19.2 As an alternative, a client may pay the £2,000 placement fee only and negotiate commission terms directly with the placed closer. In that case PrimeClosers provides no ongoing management, and replacement cover is limited to one replacement candidate within the 90-day window under clause 10.4b, rather than the ongoing cover under 10.4c.19.3 Each Managed Placement or Done For You engagement is governed by a separate written services agreement between the client and Orbit Marketing Ltd, which sets out the scope, deliverables, payment schedule and termination terms for that engagement. Where that agreement conflicts with these Terms, the services agreement prevails for that engagement.19.4 The 15% revenue share is calculated on cash collected by the client from sales closed by the placed closer, net of refunds. The client agrees to provide accurate monthly revenue reporting sufficient for PrimeClosers to verify the amount due, and PrimeClosers reserves the right to request supporting evidence (payment processor records or CRM reports) where figures appear inconsistent.19.5 Either party may terminate the ongoing revenue share arrangement with 30 days written notice. Termination ends PrimeClosers management obligations and the unlimited replacement cover under 10.4c from the effective date. Fees due for cash collected up to the effective date remain payable.19.6 Done For You engagements (full sales infrastructure build and management) are bespoke and priced individually under the same services agreement structure.